Refund policy

Last updated: October 14, 2026

Return Window

You may request a return within 30 days after delivery.

Return Conditions

The item must be unused and in its original condition and packaging.
Tins that have been filled with wax or otherwise used cannot be returned.
Please include your order number with the return.

How to Start a Return

Email service@yjhss.shop with your order number and the reason for the return.
Our customer service will review your request and reply by email within 2 business days.
Once your return is approved, we will email you the return address and return instructions.
Ship the item back within 14 days after we send you the return address, using a method that provides tracking.

Return Address

Our customer service provides the return address by email after your return is approved. Please do not ship an item back before you receive the return address, as returns sent to any other address cannot be processed.

Return Shipping

The customer pays return shipping, unless the item arrived damaged, defective or incorrect. In those cases we will cover the return shipping cost. We do not charge a restocking fee.

Damaged, Defective or Incorrect Items

Please contact us within 7 days after delivery and include clear photos of the item and the packaging. We will offer a replacement or a full refund.

Refunds

We inspect returned items within 3 business days after we receive them.
Approved refunds are issued to the original payment method within 5-10 business days.
The refund covers the price of the returned items. Original shipping costs are non-refundable, unless the return is due to our error.